Ivanti Go Client Settings

Configure the collection of anonymous end-user data, including device and usage information, to help identify product issues and ensure high service quality. This setting also enables support contact configuration options.

Creating a Ivanti Go Client Settings configuration

Applicable to:

  • Mobile@Work for macOS 1.67 or supported newer versions.
  • Go for iOS 3.5.0 or supported newer versions.

Procedure

  1. Go to Configurations > Add Configuration > Ivanti Go Client Settings. The Create Ivanti Go Client Settings Configuration page appears.
  2. Enter a name for the configuration in the Name box.
  3. Enter a Description of the configuration.
  4. Under Location based Wakeups, select the Enable SLC option. The significant-change location service offers a more power-friendly alternative to deliver location updates to the Go for iOS app only when the user’s position changes by a significant amount, after a minimum of 15 minutes (default interval). If this service is enabled, then on location change the Go app wakes up in the background and checks in.
  5. Under Data Collection via Analytics for Clients, select the Enable Analytics option if it has been disabled. By default, this option is enabled.
  6. Click Next to configure the distribution settings.
  7. Click Done.

Configure Setup for Support Tab

Applicable to:

  • Mobile@Work for macOS 1.67 or supported newer versions.
  • Go for iOS 3.5.0 or supported newer versions.

Procedure

  1. Go to Configurations > Add Configuration > Ivanti Go Client Settings. The Create Ivanti Go Client Settings Configuration page appears.
  2. Enter a name for the configuration in the Name box.
  3. Enter a Description of the configuration.
  4. Under Platform option, select the respective platform.
  5. In the Configure Setup for Support Tab section, click Enable Support Tab.

    6. Enable Support Tab field is only applicable for iOS devices.

    Ensure the Go for iOS version is 118.0.0 or above to enable the Support Tab.
    Devices with earlier versions will not display or support this feature.

  6. In the Support Contact Configuration section, provide the following details:
    • Tab Name - Enter the name of the tab displayed in the Ivanti app navigation. The default value is 'Support'. (Maximum length: 10 characters)
    • End User Instructions - Enter the instructions on how to use the support contacts. (Maximum length: 40 characters)
    • Add Contacts - Click +Add to add the contacts. (Maximum contacts: 5)
      • Name - Enter the contact name. (Maximum length: 20 characters)
      • Phone Number - Enter a valid phone number. (With country calling code)

    • Add URL - Click +Add to add the URLs. (Maximum URLs: 5)

      • URL Name - Enter the URL name. (Maximum length: 20 characters)

      • URL - Enter a valid URL.

    • Additional Information - Enter any additional support-related messages you want to display here. (Maximum length: 120 characters)

    • Email Address - Enter the email where you can send emails for support. (Maximum length: 40 characters)

      You must enter a valid email address in the format [email protected]

  7. Click Next to configure the distribution settings.
  8. Click Done.

For more information, see Configurations.